NOC
Network Operations Centre with 24/7/365 Support
At the heart of OmniAccess operations you will find our NOC. An experienced team is there to provide you with the best support, addressing all enquiries as well as resolving any requests that you may encounter within specified timeframes (SLA´s). Our NOC and Head Office are both located on the sunny island of Mallorca, a maritime hub at the heart of the Mediterranean.
A fully certified team, along with its subject matter expert engineers, are here to proactively monitor and detect any connectivity anomalies that may arise. By utilising the latest in-house tools we are able to diagnose and rectify issues remotely, regardless of your location, guaranteeing clients receive our “best-in-industry” worldwide support.
Our NOC provides a two tier system that allow us to:
- Quickly classify and categorise request.
- Assign each case to the appropriate support level.
- Provide effective and timely resolution.
Wide range of certificates
Plexus consists of our three main products:
Plexus Ctrl, now provided through UNITY, is an easy to use traffic management, WAN service selection, monitoring and control.
Customer Support Portal monitoring your day to day VSAT communications
Customer Support Portal The easiest way to monitor all your day to day VSAT communications, our Customer Support Portal is one of the most powerful operation management tools available on the market. The new CSP service is included free of charge with any OmniAccess Broadbeam VSAT plan.
CSP can also be purchased via the AppStore.
Purpose design support portal application
Easiest way to monitor real-time and historical VSAT communications
Transparency - Visibility of your VSAT link and the entire Broadbeam network to monitor performance and SLA’s
Choose your IP feature, go out to the intern a UK, US or Spanish IP address
Unify all your communications under one umbrella with NextGen iO
Mobile Data Connectivity Augmenting your VSAT experience by jointly offering the best Internet service based on location, application and available connectivity. With NextGen iO you can now unify all your communications under one umbrella, integrating your VSAT Broadbeam connection with both local WiFi networks (Portmax/WiMax) and all your 3G/4G/5G connections.
Single contract associated to multiple SIM cards
Management portal
Integration with your existing systems
24/7 NOC support
