Sales & Account Management
With a customer centric culture like ours the team continuously strives to build an ever stronger customer relationships. Our Sales and Account Management department provides a range of pre-sales engineering solutions, post-sales contract management, service modification requests, and can quickly asses and resolve any enquiry you should encounter, providing a quick and reliable commercial support that you can trust.
Our account managers have strong technical backgrounds that enable them to understand not only the commercial aspects of a sale, but also the technical challenges of the high-end solutions we provide.
NOC and Technical Support
Our round the clock Network Operations Center (NOC), with its support technicians and engineers, are fully qualified in the full range of services offered by us, and certified in Cisco networks, iDirect VSAT platforms, as well as Sea Tel, Intellian and Orbit stabilised antennas. Our NOC provides a two tier system allowing us to quickly classify requests based on the level of support required, along with state of the art monitoring and diagnostic tools that facilitate a timely detection, response and resolution of any incidents.
The emphasis on real-time 24x7 skilled NOC support is widely acknowledged as our key point-of-difference from our competition.
Engineering and Product Development
OmniAccess has thrived from being an innovator in marine networks and mobile VSAT communications. Our visionary managers rely on the engineering and product development team to turn a sketch on the drawing board into a great product. The scope of expertise is as wide as the depth of their knowledge. Ranging from programming code, RF engineering, satellite technology, AV system design to advanced networking skills.
Accounting, Admin and Management
Flexible products and services need flexible administration and accounting. Our admin team of highly qualified members ensure that all the behind the scenes administrative processes run smoothly and seamlessly.
Some interesting facts and figures:
Omniaccess was founded in Palma de Mallorca in 2001. The early days of the company were as a Wifi/Wimax provider for superyachts in several Ports in Palma and mainland Spain. The company’s roots in networking and IT drove OmniAccess’ involvement in the LAN side of yachts whilst still providing WAN services. Our close relationship with our clients and the new satellite broadband technology led us into the VSAT service provisioning. After a few years of operating managed VSAT networks our first teleport went live in 2009, following our strong principles of truly end-to-end control we continued to grow our own infrastructure and are now present in 5 countries, offering global services over 27 different satellite networks.