Network Operations Centre with 24/7/365 Support
At the heart of OmniAccess operations you will find our NOC. An experienced team is there to provide you with the best support, addressing all enquiries as well as resolving any requests that you may encounter within specified timeframes (SLA´s). Our NOC and Head Office are both located on the sunny island of Mallorca, a maritime hub at the heart of the Mediterranean.
A fully certified team, along with its subject matter expert engineers, are here to proactively monitor and detect any connectivity anomalies that may arise. By utilising the latest in-house tools we are able to diagnose and rectify issues remotely, regardless of your location, guaranteeing clients receive our “best-in-industry” worldwide support.
Our NOC provides a two tier system that allow us to:
- Quickly classify and categorise request.
- Assign each case to the appropriate support level.
- Provide effective and timely resolution.
Wide range of certificates
Plexus is the framework that will cover all your network requirements
Plexus is a framework of tools that will cover all your network requirements. Plexus is our unique, integrated, IP-based data network which provides a resilient, future-proof infrastructure upon which to run all your ships systems, from telephony, audio-video (AV), security CCTV, Internet, IPTV and many more. Plexus is the framework that will cover all your network requirements and is ideal for both new-builds and refits.
Plexus consists in our three main products:
Plexus Ctrl provides easy to use traffic management, WAN service selection, monitoring and control.
Plexus TV is an IPTV solution specifically designed for VSAT allowing you to watch your TV anywhere.
Plexus VOD is an online media streaming tool that reduces up to x3 the required bandwidth whilst keeping HD image quality.
Customer Support Portal monitoring your day to day VSAT communications
Our Customer Support Portal application allows you to easily monitor all your day to day VSAT communications. Our CSP is one of the most powerful operation management tools available on the market and it is offered free of charge with any OmniAccess Broadbeam VSAT plan.
CSP can also be purchased via the AppStore.
Purpose built support application
Easiest way to monitor real-time and historical VSAT communications
Transparency - Visibility of your VSAT link and the entire Broadbeam network to monitor performance and SLA’s
Choose your IP feature, either a UK, US or Spanish IP address
Unify all your communications under one umbrella with NextGen iO
Mobile Data Connectivity improves your VSAT experience by jointly offering the best Internet service based on location, application and available connectivity. With NextGen iO you can now unify all your communications under one umbrella, integrating your VSAT Broadbeam connection with both local WiFi networks (Portmax/WiMax) and all your 3G/4G/5G connections.